Partner Success Executive (LT)

📋 Description

• Build long-term relationships with first French fitness partners, focusing on retention.
• Onboard and support partners via Zendesk as the main contact.
• Review and renegotiate partner terms to sustain network profitability.
• Coordinate with CX and Finance to resolve local issues and bookings.
• Identify at-risk partners early and implement retention strategies.
• Represent Wellhub’s mission and values in partner interactions.

🎯 Requirements

• 1+ year in user-facing or partner-facing roles.
• French (native) and English fluency.
• Comfortable handling high-volume calls and video interactions.
• Able to discuss contract terms and turn them into constructive outcomes.
• Proactive, curious, and able to work in a fast-moving environment.
• Familiar with Zendesk, Salesforce, and Excel (a plus).

🎁 Benefits

• Wellhub Gold membership with gym access and online wellness resources.
• Hybrid work with 2 days/week in Paris; home-office setup reimbursement.
• Flexible schedule to align with time zones and team needs.
• Paid time off: minimum 25 days per year.
• Parental leave: 100% paid for new parents.
• Career growth: development programs and internal opportunities.