Related skills
forecasting account management data analysis customer success vendor management📋 Description
- Manage core dropship accounts; primary contact; drive retention and growth.
- Hit account targets and KPIs; coordinate production timelines.
- Communicate with suppliers on product insights, promos, and opportunities.
- Collaborate with BD to improve supplier onboarding and experience.
- Track forecasts with Supply; identify growth opportunities.
- Ensure service quality; resolve issues; promote partner adoption.
🎯 Requirements
- Proven track record in customer success, loyalty, or program mgmt.
- Strong knowledge of streetwear/sneaker market trends.
- Customer-focused; able to drive transformational change.
- Collaborative across global cross-functional teams.
- Excellent relationship-building, listening, and influencing skills.
- Able to translate complex ideas into actionable plans.
🎁 Benefits
- Medical, dental, vision with FSA
- 401K with company match; PTO; volunteer days
- Wellness and cell phone reimbursements
- Family lunch; catered weekly when in office
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