Related skills
salesforce sql excel zendesk rpa📋 Description
- Manage channel, queue and team/agent performance in Manchester and Milan.
- Identify performance trends and conduct root-cause analysis.
- Define metrics, targets and best practices to improve merchant experience.
- Present market performance updates to executive leadership.
- Identify operational efficiencies through automation and process improvements.
🎯 Requirements
- Proven Operations Manager experience in a fast-moving company.
- Operational performance management in-house.
- Detail-oriented; led performance-improvement projects (RCA/backlog).
- Comfortable briefing senior stakeholders.
- CRM systems knowledge Zendesk Salesforce and reporting.
- Accountable for quality and accuracy.
- Strong analytics including Excel pivot and INDEX MATCH; SQL desirable.
- Proven track record developing Team Leaders.
🎁 Benefits
- Competitive benefits across health, family, finance, growth.
- Relocation support.
- Inclusive, diverse workplace.
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