Related skills
data analysis salesforce sql google sheets tableau📋 Description
- Support the global Delivery function by driving partner and service performance.
- Accountable for partner/service performance; expert in outsourcing.
- Balance day-to-day tasks with partner performance in a fast-paced setting.
- Enable an operational environment; ensure high-quality partner support.
- Lead end-to-end adoption of initiatives affecting partners/services/language.
- Present and report performance to Delivery and CS leadership.
🎯 Requirements
- 8+ years in customer service/operations with 5+ years in partner management.
- Proven success driving improved partner/Regional Operations performance.
- Experience deploying resources for real-time crisis and high-severity cases.
- Data analysis and reporting to identify trends and set standards.
- Translate big-picture goals into concrete actions for partners.
- Willing to work weekends and be on-call; travel as required.
🎁 Benefits
- Inclusive culture and belonging, per Airbnb values.
- Employee Travel Credits and global collaboration opportunities.
- On-site São Paulo office with local team and facilities.
- Professional development and cross-functional exposure.
- Opportunities to work across regions in Europe, APAC, NA.
- Bonus/benefit eligibility may apply.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!