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account management data analysis customer success saas project management📋 Description
- Primary contact for a portfolio of customers; maximize value across CitySwift suite
- Build trusted relationships with operational leads to senior stakeholders
- Manage onboarding, delivery, and post-deployment projects; track milestones
- Monitor usage and KPIs; identify opportunities for value realization
- Translate goals into actionable plans; collaborate cross-functionally; lead QBRs
- Voice customer insights internally; support product development and renewals
🎯 Requirements
- Experience in a commercial or franchised bus operation is essential
- Strong knowledge of bus scheduling is highly preferred
- 2+ years in a customer-facing or project management role in public transport or SaaS/consulting
- Strong relationship-building and communication skills across multiple levels
- Project management experience — organized, deadline-driven, calm under pressure
- Comfortable with data; interpret usage trends, dashboards, and ROI metrics
🎁 Benefits
- Role with real scope, career progression opportunities as the company grows
- Comprehensive health and life insurance through Laya Healthcare (IRL) and Aviva (UK)
- Flexible hybrid default in Ireland; remote options depending on role; work abroad program up to 6 weeks
- 25 days annual leave from day one, with increases over time and holidays
- Enhanced family leave: 6 months maternity leave and 3 weeks paternity leave after 18 months
- Pension, paid sick leave, bike to work, wellbeing supports, and referral rewards up to €4,000 per referral
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