Related skills
account management data saas renewals project management📋 Description
- Primary contact for a portfolio of customers to maximise value across CitySwift products.
- Build strong relationships with customers across levels.
- Manage onboarding, delivery, and post-deployment projects; track milestones.
- Monitor usage and metrics to identify opportunities for improvement or value.
- Translate goals into actionable plans; collaborate cross-functionally.
- Lead QBRs and account reviews with data-led narratives.
🎯 Requirements
- 2+ years in customer-facing or PM role in public transport or SaaS/consulting.
- Strong relationship-building and communication; engage at multiple levels.
- Project management experience; organised, deadline-driven, calm under pressure.
- Comfortable with data; interpret usage trends, dashboards, ROI metrics.
- Collaborative mindset; cross-functional with Product, Tech, and Commercial teams.
- Willingness to travel periodically for customer meetings, onboarding and reviews.
🎁 Benefits
- Competitive market salary
- Health and Life Insurance and matched pension
- 25 days annual leave
- Flexible working hours and hybrid/remote options including a Work Abroad Programme
- Paid Sick, Maternity and Paternity benefits
- Employee referral program up to £4,000 per referral
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!