Related skills
analytics data visualization zendesk dashboards gemini📋 Description
- Support partner inquiries and escalations; manage queues.
- Travel to partner locations to observe operations.
- Collaborate with Account Managers to boost partner health.
- Monitor daily delivery ops and SLA adherence.
- Translate field data into actionable insights.
🎯 Requirements
- 3-5 years in operations, logistics, or partner support
- Experience in call center or high-volume support
- Comfortable handling escalations; travel up to 2x/month
- Curious, self-motivated, proactive; drive solutions
- Data-minded; interpret metrics and trends
- Experience with Zendesk or similar ticketing tools
- Familiar with AI tools like Gemini to automate tasks
🎁 Benefits
- Hybrid schedule with two days in-office per week
- Hybrid company culture and in-person collaboration
- Diverse, inclusive culture
- Health insurance and 401k match for US-based employees
- Generous time off, stipends, IKEA discounts
- Benefits vary by country of employment
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