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security customer service project management stakeholder management jwics📋 Description
- Own the full customer relationship, from users to Generals.
- Rapidly expand product usage to nearly 100% of workflows in Onebrief.
- Communicate user needs to the product team and drive product improvements.
- Instill the Onebrief brand image and enable expansion to Allies and Partners.
- Lead or support exercises; provide face-to-face and remote customer support.
- Coordinate incidents with customers and our product engineering team; support renewals and future sales.
🎯 Requirements
- Top Secret clearance with SCI eligibility and access to DOD facilities.
- Experience with military HQ at tactical/operational/strategic levels or comparable government settings.
- Exposure to staff planning via PME or service experience.
- Familiar with major military planning exercises and software deployment on classified networks.
- Proven ability to expand regional software/tech presence.
- Experience in customer support (face-to-face and remote) and incident coordination with product teams.
- True Onebriefer: value for real users, ambitious, proactive, collaborative.
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