Related skills
account management customer service stakeholder management jwics military_planning📋 Description
- Own the full customer relationship from users to Generals/Admirals.
- Rapidly expand Onebrief usage to ~100% of staff workflows.
- Win renewals and expansion; grow the customer footprint yearly.
- Translate user needs to the product team; drive product improvements.
- Lead or support exercises and coordinate with cross-functional teams.
- Provide face-to-face and remote support; resolve incidents with engineering.
🎯 Requirements
- Operational planning experience in a military context, preferably at multi-star HQ.
- Advanced military education: Command and Staff, Advanced Military Studies.
- Familiarity with major military planning exercises and software deployment on classified networks.
- Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
- Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
- Strong technical skills to master our application and troubleshoot issues with customers.
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