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account management customer success partner management saas post-sales📋 Description
- Own the post-sales relationship for indirect customers, via partner channels.
- Drive product adoption and retention through partner-delivered implementations.
- Act as the strategic liaison between Customer Success and Partner teams for alignment.
- Collaborate with Partner Managers to develop shared success plans for key accounts.
- Build and iterate internal processes to scale partner-driven CSM.
- Identify gaps in post-sales partner experience and shape Partner Success.
🎯 Requirements
- 6+ years in CS or AM; 2+ years in Partner Success (SaaS).
- Experience supporting indirect customer relationships via resellers, marketplaces, or MSPs.
- Strong process builder excited about new workflows and systems.
- Comfortable owning customer relationships end-to-end, even when delivery is through partners.
- Empathy, business acumen, and clear communication; ability to influence cross-functionally.
- Open to using AI to amplify skills and improve efficiency with responsible use of AI.
🎁 Benefits
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage; premiums covered.
- 16 weeks fully-paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Matching 401(k) contribution with immediate vesting
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