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communication salesforce upselling customer service partner relationships📋 Description
- Provide phone and email support to Sophos partners, meeting quality metrics.
- Respond to partner inquiries about Sophos products and services promptly.
- Share accurate details on product features, specs, and post-sales information.
- Collaborate with cross-functional teams to ensure seamless partner experiences.
- Address partner inquiries and understand Sophos products and services.
- Listen to partner feedback and escalate issues to internal teams.
🎯 Requirements
- Experience in customer service or support, preferably in cybersecurity.
- Strong written and verbal communication; explain technical info to non-technical audiences.
- Excellent problem-solving and troubleshooting skills.
- Able to work in a fast-paced, team-oriented environment.
- Strong organizational and time management skills.
- Proven ability to build and maintain partner relationships.
🎁 Benefits
- Remote-first work model with potential hybrid roles; valid work authorization required.
- Diverse and inclusive culture with employee networks.
- Charity volunteering and sustainability initiatives; community involvement.
- Global wellbeing, fitness, and wellness programs.
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