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customer service english arabic escalations📋 Description
- Answer inbound emails and respond to live chats efficiently.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Review customer accounts and transactions while resolving issues.
- Give detailed explanations of Tamara services.
- Meet support metrics while providing excellent service.
🎯 Requirements
- 1-2 years of customer service experience.
- Native Arabic speaker.
- English language at B1 level.
- University degree holder.
- Proficient with computers and internet apps.
- Flexible with rotational working hours.
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