Participant Experience Liaison II

📋 Description

• Serve as the main contact for new participants during the first 90 days and beyond.
• Facilitate care coordination from pre-enrollment to enrollment with Enrollment and IDT teams.
• Review participant tracking tools to identify needs and coordinate with IDT for timely action.
• Oversee monthly new enrollee orientation with WelbeLink, vitals, center tour, and IDT intro.
• Conduct checkpoints at 30, 60, and 90 days post enrollment with ongoing follow-ups.
• Partner with Behavioral Health and Social Work teams to check in with high-risk participants.
• Identify participants at high-risk for disenrollment and conduct community and center check-ins.

🎯 Requirements

• Bachelor’s degree in human services, communications, hospitality, or related field; experience may substitute.
• Minimum of four years in customer service or other customer-facing role.
• Highly motivated, self-directed, able to adapt to fast-changing environment.
• Proficiency in data entry and analysis.
• Proficiency in Microsoft Office programs.
• Ability to manage sensitive conversations with compassion and discretion.

🎁 Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• PTO, holidays, and sick days
• 401K savings + match
• Comprehensive benefits package