Participant Experience Liaison

📋 Description

• Act as liaison between participants, care team, and providers to ensure quality care.
• Support onboarding to the PACE program and ongoing participant experience initiatives.
• Facilitate communication among service providers, families, participants, and caregivers.
• Provide customer service calls to ensure satisfaction with appointments and care.
• Support the grievance process, partnering with IDT until resolution.
• Attend required meetings and committees as directed by supervisor.
• Continue check-ins with participants to reduce disenrollment risk.

🎯 Requirements

• High school diploma or equivalent; professional experience may substitute.
• Bachelor's degree in communications or relevant field preferred.
• Excellent organizational, customer service, and communication skills with seniors, families, and IDT.
• Ability to present information to various groups and leadership.
• Highly motivated, self-directed, able to execute tasks in a fast-changing environment.
• Must obtain CPR and First Aid within 180 days of hire; certification preferred.

🎁 Benefits

• Medical insurance coverage (Medical, Dental, Vision).
• Work/life balance – 17 PTO days, 12 holidays, and 6 sick days.
• Advancement opportunities – internal hiring and promotions.
• Other benefits beyond medical and time off.