Participant Experience Liaison

📋 Description

• Act as liaison with IDT and care team to ensure high-quality care
• Assist management with participant experience and service-recovery projects
• Facilitate communication among service providers, families, participants, and caregivers
• Provide customer service calls to ensure satisfaction with appointments
• Support the grievance process and partner with IDT until resolution
• Attend required meetings and committees as directed by supervisor

🎯 Requirements

• High school diploma or equivalency; professional experience may substitute
• Bachelor’s degree in communications or relevant field preferred
• Excellent organizational, customer service, and senior care communication skills
• Ability to present information to various groups and leadership
• Highly motivated, self-directed, adaptable to change; decisive in emergencies
• Must obtain CPR and First Aid certification within 180 days of hire (preferred)

🎁 Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance – 17 days of PTO, 12 holidays observed, and 6 sick days
• Advancement opportunities – track record of hiring and promoting from within
• And additional benefits