Participant Experience Liaison

📋 Description

• Act as liaison with IDT and care providers to ensure high-quality care
• Assist management with participant experience and service-recovery projects
• Facilitate communication among providers, families, participants, and caregivers
• Provide customer service calls to ensure satisfaction with IDT and specialty care appointments
• Support the grievance process with high-touch service and IDT coordination until resolution
• Attend required meetings and committees as directed by supervisor

🎯 Requirements

• High school diploma or equivalency; professional experience may be substituted
• Bachelor's degree in communications or relevant field preferred
• Excellent organizational and communication skills with seniors, families, and IDT
• Ability to present information to various groups and leadership
• Highly organized, self-directed, and able to make decisions in emergencies
• Must obtain CPR and First Aid within 180 days of hire and maintain certification

🎁 Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• 17 days PTO, 12 holidays observed annually, and 6 sick days
• Advancement opportunities via internal promotions
• Additional benefits