Participant Experience Liaison

📋 Description

• Liaise with the interdisciplinary team and external providers to ensure care quality
• Support participant experience projects, including satisfaction surveys
• Facilitate communication among providers, families, participants, and caregivers
• Provide customer service calls to ensure satisfaction with IDT and care appointments
• Support grievance processes with high-touch service and IDT collaboration
• Check in with participants to prevent disenrollment and resolve concerns

🎯 Requirements

• High school diploma or equivalency; professional experience may be substituted
• Bachelor's degree in communications or relevant field preferred
• Excellent organizational, customer service, and communication skills in settings with seniors, their families, and IDT members
• Ability to present information to various groups and leadership
• Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations
• Must obtain CPR and First Aid certification within 180 days of hire and maintain certification thereafter; CPR and First Aid certification upon hire preferred

🎁 Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• Advancement opportunities - We have a track record of hiring and promoting from within, meaning you can create your own path!
• And additional benefits