Participant Experience Liaison

📋 Description

• Act as liaison with IDT and care providers to ensure high-quality care.
• Assist management with participant experience projects, incl. satisfaction surveys.
• Facilitate communication among providers, families, participants, and caregivers.
• Provide customer service to ensure satisfaction with IDT and appointments.
• Support grievance process with high-touch service and IDT partnership until resolution.
• Attend required meetings and committees as directed by supervisor.

🎯 Requirements

• High school diploma or equivalency; professional experience may substitute.
• Bachelor’s degree in communications or relevant field preferred.
• Excellent organizational, customer service, and communication with seniors.
• Ability to present information to various groups and leadership.
• Highly motivated, self-directed, adaptable, and able to decide in emergencies.
• CPR and First Aid within 180 days of hire; certification preferred at hire.

🎁 Benefits

• Medical insurance coverage (Medical, Dental, Vision).
• PTO, holidays, and sick days: 17 PTO, 12 holidays, 6 sick days.
• Advancement opportunities; internal promotions.
• 401k match.
• Broad range of other benefits.
• Competitive total rewards package.