Participant Experience Liaison

📋 Description

• Act as liaison with IDT, care team, and external providers to ensure high-quality care
• Assist management with participant experience projects, incl. surveys
• Facilitate communication among providers, families, participants, and caregivers
• Provide customer service calls to ensure satisfaction with IDT and appointments
• Support the grievance process with high-touch service and IDT collaboration
• Continue check-ins with participants to prevent disenrollment and address concerns

🎯 Requirements

• High school diploma or equivalent; experience may be substituted
• Bachelor’s degree in communications or relevant field preferred
• Excellent organizational, customer service, and communication with seniors, families, and IDT
• Ability to present information to various groups and leadership
• Self-directed, able to adapt quickly and make sound decisions
• CPR and First Aid certification within 180 days of hire; certification preferred

🎁 Benefits

• Medical, dental, and vision insurance
• Generous PTO, holidays, and sick days
• Opportunities for advancement
• Additional benefits