Liaise with IDT, care team, and external providers to ensure high-quality care
Support participant experience projects, such as surveys
Facilitate communication among providers, families, participants, and caregivers
Provide customer service calls to ensure satisfaction with IDT and care
Support the grievance process with high-touch service until resolution
Check-ins with participants to prevent disenrollment and address concerns

🎯 Requirements

High school diploma or equivalency; experience may substitute
Bachelor's degree in communications or relevant field preferred
Excellent organizational, customer service, and communication skills
Ability to present to various groups and leadership
Highly motivated, self-directed; able to adapt quickly and decide in emergencies

🎁 Benefits

Medical, dental, vision insurance coverage
Generous PTO, holidays, and sick days
Advancement opportunities; promote from within
Additional benefits offered

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