Participant Care Specialist

Added
11 days ago
Type
Full time
Salary
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Related skills

communication customer service organization multitasking participant_experience

πŸ“‹ Description

  • Provide customer service to study participants.
  • Answer questions, assist with check-ins, orientations.
  • Plan enrichment activities and track survey data.
  • Ensure a positive participant experience; act as concierge/ombudsman.
  • Back-up housekeeping and laundry support; maintain areas.
  • Work 40 hours/week; Mon-Fri 12:00pm-8:30pm; some weekend shifts.

🎯 Requirements

  • Excellent customer service skills with 2 years' experience
  • Excellent oral and written communication skills
  • Excellent interpersonal skills
  • Flexibility to work evenings, weekends, and varying hours
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong organizational and problem-solving skills

🎁 Benefits

  • Eligible for all Celerion benefits
  • On-site role in Lincoln, NE
  • Mon-Fri 12:00pm-8:30pm; occasional weekend shifts
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