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coaching retail leadership kpis visual merchandising fitting rooms📋 Description
- Create a warm, inclusive end-to-end customer experience on the floor.
- Coach Sales Associates in real time, maintaining a positive, motivating environment.
- Lead the floor pulse using real-time data and KPIs to coach on the fly.
- Listen to customers and guide them to the right Knix products, including bra fittings.
- Stay knowledgeable on product assortment and share expertise with customers.
- Confidently navigate difficult interactions and de-escalate situations.
🎯 Requirements
- 2+ years' experience in apparel or lifestyle retail; lead role preferred.
- Proven experience in a lead or senior role.
- Able to lead, coach, and motivate a team to drive results.
- Use KPIs and sales insights for real-time decisions during peak hours.
- Resourceful and proactive; calmly resolve conflicts with staff and customers.
- Work authorization in Canada; 18+; ability to lift 25 lbs; flexible hours.
🎁 Benefits
- Competitive compensation with bonus opportunities.
- Product discounts on Knix products and Gratis program.
- Health benefits from day one; mental health and wellness support.
- Inclusive, diverse workplace culture.
- Career advancement with growth from within.
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