Part-Time Key Lead (Don Mills)

📋 Description

• Create an inclusive in-store experience for every Knix customer.
• Coach and develop Sales Associates in real time with a positive, motivating environment.
• Own peak selling periods; monitor floor KPIs and coach on the fly.
• Listen to customer needs and guide them to the right Knix products, including bra fittings.
• Stay knowledgeable on product assortment and communicate expertise.
• Navigate challenging interactions and de-escalate calmly.

🎯 Requirements

• 2+ years’ experience in an apparel or lifestyle retail brand environment is preferred.
• Proven experience in a lead or senior role.
• Ability to lead, coach and motivate a team to drive business results while delivering an exceptional customer experience.
• Demonstrated ability to use KPIs and sales insights to support real-time decision-making and drive stronger results during peak hours.
• Resourceful and proactive, with a proven ability to calmly resolve conflicts and de-escalate challenging situations with both team members and customers.

🎁 Benefits

• Product discounts on Knix products and Gratis Program.
• Health benefits program starting on day one.
• Access to mental health and wellness platform with therapy and coaching.
• Inclusive and diverse workplace culture.
• Career advancement through internal promotions.