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sales customer service coaching retail merchandising📋 Description
- Create a comfortable, uplifting end-to-end customer experience.
- Plan and execute store events to build community and sales.
- Listen to customer needs and recommend products they'll love.
- Lead product fittings to ensure correct size on first try.
- Coach and develop Sales Associates for a positive team culture.
- Manage staff training and store operations like ordering supplies.
🎯 Requirements
- 2+ years in retail or customer service
- Prior lead/senior role preferred
- Passion for exceptional customer experiences
- Warm demeanor with a get-it-done attitude
- Resourceful with strong issue resolution
- Affinity for Knix and belief in the mission
🎁 Benefits
- Competitive pay with monthly bonus and raises
- Health benefits from day one, mental health support included
- Parental leave top-up up to 80% of salary
- Inclusive, diverse, supportive work culture
- 50% product discount for Knix products
- Career growth with regular awards and recognition
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