VP of Operations

📋 Description

• Scale Implementation: onboard customers; reduce time-to-live for new buildings.
• Front line to the boardroom: onboarding, support shifts, and board-ready demos.
• Physical Operations Strategy: manage gate hardware, signage, and partners.
• Vendor & Partner Management: negotiate with installers, enforcement agencies, and partners.
• Process Optimization: identify bottlenecks; automate workflows and refunds.
• Cross-Functional Alignment: forecast capacity with Sales and Support leads.

🎯 Requirements

• 15+ years leading customer support and/or ops teams in tech.
• Experience managing large, distributed teams and global ops.
• Familiarity with payments processing in high-volume revenue environments.
• Strong data-driven, strategic mindset; able to drive unit economics.
• Cross-functional leader; collaborate with product, sales, and finance.
• Aspiring for COO role, with track record of ambitious leadership.

🎁 Benefits

• Salary: USD 225k–275k per year; Equity: 0.2%–0.4%.
• Medical, dental, and vision insurance (80% for you and dependents).
• Flexible vacation policy; FSA/HSA; 401k; Paid family leave.