Related skills
documentation fintech saas zendesk bug tracking📋 Description
- Whitelabeled multi-brand customer support.
- Documenting customer feedback and feature requests.
- Reporting software bugs and UI issues.
- Bringing the Voice of the Customer to internal roadmaps and projects.
- Contributing to team documentation and other projects.
- Software user testing.
🎯 Requirements
- Ability to provide seamless, high-quality customer support for multiple brands.
- Excellent prioritization skills and attention to detail.
- Thrive in ambiguity.
- Proficiency with Zendesk.
- A minimum of 2 years in software customer support, fintech, or financial services experience.
- Phone support experience.
🎁 Benefits
- Salary Range: $90k - $110k
- Equity grant
- Medical, dental & vision insurance
- Unlimited PTO
- Work from home flexibility
- 401(k)
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