Customer Success Manager, Founders Office

📋 Description

• Take full ownership of post-sale accounts including onboarding and renewals.
• Serve as the single point of contact for all post-sale activity.
• Run kickoff calls with Loss Prevention, Operations, IT, and integrators.
• Manage onboarding for pilots and large-scale multi-store deployments.
• Build repeatable customer operations and scalable SOPs.
• Maintain account health and surface renewal/expansion opportunities.

🎯 Requirements

• 4–8 years of experience in Customer Success, Implementation, or Operations within B2B SaaS
• Experience managing enterprise or multi-location customers
• Strong operational mindset with high attention to detail and process rigor
• Proven ability to coordinate multiple stakeholders across companies
• Calm under pressure with strong expectation-setting skills
• Availability to work during U.S. business hours

🎁 Benefits

• Full remote work flexibility with exposure to complex retail operations
• Globally distributed, execution-driven team
• Opportunity to help define how Customer Success operates at scale
• Direct impact on renewals, expansion, and long-term customer value
• Play a critical role in protecting ARR and scaling customer outcomes