Sr. Program Manager II, Global Benefits

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

The Sr. Program Manager II, Global Benefits & Wellbeing is responsible for the creation, launch, and ongoing management of multiple benefits and wellbeing programs, including leading large-scale, global initiatives in the US, Canada, Chile, Portugal, Australia, Japan and the UK. This role requires a strategic thinker who can drive complex, global programs from ideation through execution, ensuring alignment with organizational goals and employee needs.

Role Focus:A majority of this role is dedicated to curating, executing, and marketing global and regional benefits and wellbeing programs, ensuring high employee engagement and adoption across all geographies. This includes heavy emphasis on project and program management, change management, communication, and the ability to market programs effectively while continuously gauging and responding to employee needs. Other key aspects of the role involve supporting benefits operations, resolving employee questions and escalations, and providing coaching and training to other benefits team members and cross-functional partners.

Key Responsibilities:● Design, launch, and maintain multiple global and; regional benefits and wellbeing programs, leading large-scale initiatives, driving high employee engagement  and adoption worldwide.● Market programs internally, using strong communication, change management and reporting skills to ensure employees understand and utilize available benefits.● Use RACI model to clarify roles, hold others accountable, and communicate clear expectations, leading by example.● Routinely gather diagnostic information by reaching out to stakeholders, clarifying situations, and brainstorming solutions for complex, organization-wide challenges.● Challenge current thinking by encouraging and introducing innovative approaches and solutions.● Support benefits operations, including resolving escalations and complex employee issues along with provide coaching and training to other benefits team members and cross-functional partners, fostering growth and knowledge sharing.

Core Competencies:

Communication:Comfortably and consistently utilizes language and examples tailored to the audience’s level and experience, including executive stakeholders. Uses RACI to clarify roles and hold othersaccountable. Proactively communicates progress and potential issues, and helps others improve their communication for team and project success.

Change Management:Successfully implements change management frameworks, develops robust plans, and executes them for large-scale programs. Demonstrates adaptability and openness to newstructures, procedures, and technology. 

Program Marketing & Engagement:Effectively markets programs to employees, gauges needs, and adapts strategies to maximize engagement and utilization.

Diagnostic Information Gathering:Identifies and seeks out the specific information needed to clarify situations or make decisions. Routinely checks multiple sources, asks clarifying questions, and seeks broad perspectives to address complex, organization-wide issues.

Influence & Strategic Thinking:Offers trade-offs to gain commitment, structures situations for maximum impact, and targets influence efforts at key decision-makers. Anticipates implications of decisions and plansaccordingly.

Written & Verbal Communication:  Organizes ideas clearly, tailors communications to the audience, and signals organization through structure and clarity. Encourages innovative thinking and solutions.

Resilience & Adaptability:Quickly adjusts to unforeseen circumstances, provides solutions, and modifies behavior to remain effective in diverse organizations and cultures.

Mentorship & Collaboration:Supports and develops junior team members and cross-functional partners through mentorship, training, and knowledge sharing.

Qualifications:● Bachelor’s degree in Human Resources, Business Administration, or related field;● 8+ years of experience in global benefits program management, with a focus on benefits and wellbeing programs.● Workday experience is preferred.● Demonstrated experience leading large-scale, global programs.● Strong knowledge of change management frameworks and best practices.● Exceptional communication, stakeholder management, and influencing skills.● Proven ability to work cross-functionally and with executive leadership.● Experience working in a fast-paced, global environment.● You will be managing global programs, which will require flexibility in your working hours to effectively collaborate with colleagues and stakeholders across multiple time zones.

The base salary range for this position is 114,000 - 191,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

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Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.