Related skills
saas zendesk helpdesk📋 Description
- Respond to customer queries via email (refunds and cancellations)
- Escalate advanced/complex queries to internal channels
- Improve knowledge of Paddle products to handle more queries
- Collect feedback and report issues; help improve processes
- Join a global Buyer Support team reporting to Team Leads
- Opportunities to progress to Level 1 support and specialist roles
🎯 Requirements
- 0-2 years experience in customer support or related
- Proficient English speaker
- Happy to work remotely and coordinate across GMT/AEST/EST
- Enjoy interacting with and helping people
- Investigative mindset; think outside the box
- Zendesk or other helpdesk platform knowledge
🎁 Benefits
- Attractive salaries and stock options
- Pension plans and private healthcare
- Health & wellbeing platform and coaching sessions
- Remote-friendly with optional office work
- Unlimited holidays and 4 months paid family leave
- Learning stipend and ongoing training opportunities
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