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About Owner.comOwner is the all-in-one platform that restaurants use to succeed online.
Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.
You can think of it as Shopify meets HubSpot, but specifically for restaurants.
Learn more about the problems we are solving for our customers
here.🌎
Our visionWe’re starting by helping independent restaurants succeed online.
But it’s not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
So, once we nail the solution for restaurants–we’ll scale it into every other local business type.
In the future we envision, we’ll build the technology that tens of millions of local business owners need to succeed in the digital age.
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Our teamOur team grew from 40 people to 90 people in 2023. We’ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, ProCore, and ServiceTitan.
We’re scaling even faster in 2024 to keep pace with our customer growth.
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Our tractionIn just over 3 years we've generated
tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.
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Why we’re looking for youThe Technical Customer Specialist plays a vital role in accelerating the speed in which we are able to serve our customers and ensure that we deliver on our promise to them and their Restaurants. In this role you’ll manage customer escalations and coordinate resolution efforts with key engineering, product and customer success stakeholders, ensure critical client SLAs are met and customer escalations are resolved within agreed upon timelines, help resolve the most technically complex problems our customers might encounter, while also allowing our product team to execute on their core focus of building the future of the Owner product. This role is a multiplier of many roles and functions, and you’ll be at the center of new and important processes at a very exciting and growing startup.
The position is 100% remote within Mexico or Colombia. We are specifically looking for a team member who is fluent in both Spanish and English, and can provide precise and detailed support to both English and Spanish-speaking customers.
💻 The impact you will have
👥 Who you’ll work with
✅ Minimum requirements
🏆 Pay and benefits
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