Owner Experience Agent

📋 Description

• Front-line owner support across phone, email, chat and text.
• Operate in a 24/7 environment for ~2,000 owners.
• Diagnose concerns and resolve most issues remotely.
• Coordinate with Asset Mgmt, Accounting, Legal, and more.
• Own cases end-to-end with clear communication.
• Maintain documentation of owner preferences and history.

🎯 Requirements

• 3–5+ years in hospitality, luxury property mgmt, or high-end support
• Experience supporting high-value owners with elevated expectations
• Strong troubleshooting and critical-thinking skills
• Calm, professional presence under pressure
• Excellent written and verbal communication skills
• Comfortable working in a 24/7 shift environment

🎁 Benefits

• Unlimited, flexible PTO for exempt employees.
• Excellent medical, dental and vision insurance.
• Sponsored memberships to One Medical, Ginger and Carrot.
• 401(k) to help you save for the future.
• Paid maternity and paternity leave.
• Generous home office stipend and monthly cell phone reimbursement.