Deliver high-quality service via phone, email, and chat and resolve member issues.
Handle high-volume inbound/outbound calls; ~50%+ time on phone.
Advocate for members and share insights to improve processes.
Show compassion while solving problems and improving experiences.
Triage issues and escalate trends/bugs to management.
Document cases clearly per quality standards.

🎯 Requirements

Eligible to live and work in Ireland.
Available to work 80% of weekly hours at Limerick office.
Overnight shift experience preferred but not required.
Shifts across Monday-Sunday.
Positive attitude and high energy.
Excellent written and verbal communication.

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