Overnight Membership Services Representative

📋 Description

• Deliver support across phone, email, and chat, building member trust.
• Troubleshoot hardware, app, and member data insights with accuracy and empathy.
• Identify opportunities to delight members with proactive, high-touch service.
• Advocate for members by surfacing trends and actionable feedback.
• Document interactions clearly to align with quality standards.
• Meet or exceed metrics for quality, response, and satisfaction.

🎯 Requirements

• Eligible to live and work in Ireland.
• Must work onsite 75% of the week in Limerick.
• Flexible Mon–Sun shifts, 7pm–8am local time.
• Excellent written and verbal communication skills.
• Highly comfortable in a phone-intensive role (50%+).
• Demonstrates resilience, active listening, and problem-solving.