Outreach Specialist, Pharmacy Outreach

📋 Description

• Conduct high-volume calls with patients, providers, and pharmacies.
• Identify and remove barriers to medication adherence.
• Overcome objections through empathy and education.
• Coordinate with providers or pharmacies for timely refills.
• Document interactions, outcomes, and barriers in systems.
• Identify opportunities to improve pharmacy workflows.

🎯 Requirements

• High School Diploma.
• Minimum 1 year of call center experience providing patient outreach.
• Schedule: 8 AM–7 PM EST; possible evenings and Saturdays.
• Excellent verbal communication, active listening, and negotiation skills.
• Proficient with call center platforms and EHR.
• Proficient in Microsoft Excel and Google Sheets.
• Must have access to reliable high-speed internet.
• Preferred: Pharmacy Technician Certification or Active Pharmacy Technician License.

🎁 Benefits

• Flexible work schedules; remote work available.
• Health, dental and vision insurance paid up to 80%.
• 21 days PTO in first year.
• 2 paid volunteer days and 11 paid holidays.
• 12 weeks paid parental leave.
• 401(k) with up to 4% match and stock options.