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salesforce outreach customer service bilingual enrollment📋 Description
- Answer calls from prospective participants; explain enrollment and convert to home visits
- Assign enrollments to Benefits Coordinator for SOC/Medi-Cal verification
- Demonstrate in-depth knowledge of MOEE Playbook
- Schedule initial home visits, LOC visits, MSW/PCP assessments, and conferences
- Aid MOEE Director in meeting facilitation; document tasks in Salesforce
- Assist with PR, marketing, outreach, and enrollment projects as needed
🎯 Requirements
- Associate’s degree in a relevant field; bachelor’s preferred
- Two years of relevant experience preferred
- Strong customer service orientation
- Ability to work independently with minimal supervision
- Reliable means of transportation
- Salesforce, MS Office Suite, and/or Athena experience preferred
🎁 Benefits
- Medical, dental, and vision insurance
- Great work-life balance: 17 PTO days, 12 holidays, 6 sick days
- 401(k) with company match
- Additional benefits provided
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