Conduct structured outbound research calls to customers from a daily queue.
Administer customer satisfaction surveys over the phone; capture responses.
Log call outcomes, survey results, and notes before next record.
Identify and recruit customers for qualitative interviews per criteria.
Log qualitative findings from field visits and report patterns to CX Researchers.
Visit support centres and field locations to observe interactions.

🎯 Requirements

1–3 years of customer-facing experience (outbound calling, service, or sales).
Prior experience in customer support is advantageous.
Bachelor's degree in any field; coursework in research, social sciences, business, or marketing.
Ability to work with minimal supervision on routine tasks.
Prior experience in a research-related role or internship within tech or financial services.
Proficiency in Yoruba, Igbo, or Hausa preferred.

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