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ms office customer service onboarding vendor management mandarin📋 Description
- Own vendor relationship and performance.
- Track, measure, report vendor performance.
- Liaise with vendors in meetings to resolve issues.
- Develop and implement performance improvement plans.
- Report outcomes in leadership or procurement forums.
- Troubleshoot vendor problems with mitigations.
🎯 Requirements
- Extensive contact center/ops exp (6+ yrs)
- Mgmt of outsourced customer support (3+ yrs)
- Bachelor's degree or equivalent
- Native Mandarin (near-native); strong English
- Vendor and stakeholder management skills
- MS Office proficient; able to work in China
🎁 Benefits
- Equal opportunity employer
- Global, diverse team
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