Product Manager, Digital Onboarding - Los Angeles

Who we are

Otter is building the digital infrastructure for better food. Restaurants today face a world where off-premise demand is growing faster than the tools built to support it. We help operators simplify complexity, grow their business, and deliver great experiences to every guest – wherever they are.

Our platform empowers food businesses of all sizes, from local heroes to regional chains and global enterprises. With Otter, restaurants can focus on what they do best: serving delicious food to their customers. And as they thrive, we’re helping make better food more accessible, reliable, and affordable for everyone.

What you’ll do

As Product Manager for Digital Ordering, you’ll own Otter’s consumer-facing ordering experiences – from websites and mobile apps to kiosks, QR codes, and catering. This role is central to helping restaurants grow demand, strengthen their brand, and deepen loyalty. You will:

• Build the most effective direct ordering platform, enabling restaurants to drive more sales, efficiency, and brand value without added cost.
• Lead the roadmap across Website Builder & SEO, Kiosk & QR, Catering, and Online/Mobile Ordering.
• Design seamless, integrated experiences that connect with Otter POS, KDS, analytics, and marketing – giving operators a single, unified platform.
• Develop fast, intuitive onboarding and enablement flows so restaurants can see value from day one.
• Identify differentiators like multi-store ordering and flexible kiosk/QR experiences that expand Otter’s reach and defensibility.
• Partner with engineering, design, GTM, and operations to deliver reliable, scalable products that drive measurable outcomes for restaurants and diners alike.

What we’re looking for

• 5+ years of experience in product management or equivalent roles.
• Experience shipping and scaling consumer-facing products with measurable business impact.
• Strong UX instincts and empathy for both diners and operators.
• Strong cross-functional leadership: ability to drive alignment across engineering, design, GTM, and operations.
• Data-driven decision maker with SQL skills; comfortable with both structured and messy data.

Why join us

• Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.
• Industry transformation: You’ll be part of a team redefining how restaurants run both online and offline.
• Impact at scale: What you build will directly power thousands of restaurants and millions of diners.
• Collaborative environment: You’ll work closely with talented colleagues across teams, with the support and guidance to grow your career.

What else you need to know

This role is based in our Los Angeles office. We believe the best ideas and fastest progress happen when we’re together, so this is an in-office role five days a week.