Head of Customer Operations, Enterprise, Otter - Los Angeles

Who we are 

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. 

What you’ll do

• Ensures that we achieve our overall operational goals through the implementation of scaled tooling, automation, and process optimization. 
• Provide vision and direction to the team, fostering a culture of innovation and continuous improvement. 
• Oversees the design, development, and execution of complex analysis to generate insights that support strategic decision-making. 
• Oversees the end-to-end identification, scoping, build, and implementation of globally scalable process, automation, and tooling.
• Drives the product roadmap, ensuring true operational scale through productized solutions. 

What we’re looking for

• 7 - 10 years of domain experience.
• 5 - 7 years of management experience.
• BS/MS  in STEM disciplines, including Statistics, Mathematics, Computer Science, Analytics,and  Economics.
• Advanced Stakeholder Management.
• Advanced Process Optimization and Creative Problem Solving.
• Business and Operational Acume. 

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Los Angeles office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others? 

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