CGA Triage Coordinator

📋 Description

• Manage intake, categorization, and prioritization of member complaints.
• Triage cases and assign to the appropriate liaison.
• Collaborate with teams to identify trends and roadblocks.
• Ensure timely triage to meet regulatory deadlines and service standards.
• Report to CGA Team Lead.
• Remote role; open to AZ, FL, GA, TX with occasional travel.

🎯 Requirements

• 1+ years of customer support experience.
• Excellent organizational and time management skills.
• Foundational knowledge of escalations and complaints processes.
• Bonus: experience in Complaints/Grievances/Appeals.
• Bonus: experience using CRM and knowledge management tools.
• Bonus: experience with ticket management and reporting tools.

🎁 Benefits

• Base pay: $22.00 per hour.
• Employee benefits included.
• Vacation accrual: 15 days/year.
• Medical, dental, and vision benefits.
• 11 paid holidays, paid sick time, and parental leave.
• 401(k) plan, life and disability insurance.