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slack compliance risk customer service process improvement📋 Description
- Manage loan functions incl. reversals, escalations, reassignments per SOPs.
- Handle Level 2 tasks requiring higher authority or specialized knowledge.
- Identify workflow bottlenecks; collaborate with Back Office/Compliance to streamline ops.
- Deliver timely, accurate responses to employee inquiries via Slack.
- Investigate issues; escalate complex technical problems; liaise across departments.
- Identify and report improvements by spotting trends in staff, customer, and tech issues.
🎯 Requirements
- 2+ years in origination or high-risk task mgmt with attention to detail and speed.
- Excellent verbal and written communication.
- Able to support peers across departments.
- Remain composed under pressure; adapt to varied communication styles.
- Knowledge of regulatory issues surrounding consumer lending.
- Reliable, trustworthy; strong team player.
🎁 Benefits
- Flexible remote environment
- 401(k) matching
- Generous PTO
- Medical, dental, and vision coverage
- Tuition reimbursement
- Fringe rewards platform
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