Order Operations Specialist (Hybrid)

📋 Description

• Support sales teams throughout the complete cycle, ensuring 100% compliance with Smartsheet’s policy and customer needs.
• Master CRM/CPQ Infrastructure: Work within Salesforce.com & CPQ to assist sales, while identifying and reporting on system bottlenecks or data integrity issues.
• Operational Excellence & Metrics: Manage the daily approval process with a focus on SLA adherence and Turnaround Time (TAT) metrics.
• Analyze Complex Deal Structures: Customize order forms and provide guidance on complex deals, using analytical reasoning to balance commercial flexibility with financial risk.
• Cross-Functional Collaboration: Partner with Finance, Legal, and Professional Services to resolve transaction hurdles, acting as the primary point of contact for deal-related data reconciliation.
• Continuous Process Optimization: Proactively identify trends in the Quote-to-Cash (QTC) cycle; design and implement process improvements to accelerate revenue recognition and sales efficiency.

🎯 Requirements

• 2+ years in Order Mgmt/Sales Ops/Deal Desk with KPI track record.
• 1+ years in multinational env with global time zones and diverse stakeholders.
• Strong Analytical Foundation: interpret contract data; identify patterns.
• Metric-Driven: track/report performance metrics (errors, volumes, cycle times).
• Adaptability: thrive in high-growth, changing processes; optimize.
• EMEA shift required: 1 PM–10 PM IST.