Order Management Specialist

📋 Description

• Daily monitoring of Salesforce opportunities through booking stages
• Establish trusted relationships with Sales and Customer Success to provision accounts
• Verify contract details match Salesforce orders (products, pricing, dates, terms)
• Ensure payment method captured for booked opportunities and flag non standard billing
• Process subscription changes upsells expansions downsells and provisioning/deprovisioning
• Troubleshoot order issues and educate on booking guidelines
• Maintain professional communication and positive attitude internally and externally

🎯 Requirements

• 2-3+ years in order processing or customer support in fast-paced sales
• Excellent interpersonal, written and verbal communication
• High attention to detail and accuracy
• Self-starter with proven customer service and sales support
• Creative thinker with problem solving and buy in skills
• Team-first mindset, humble and hungry
• Able to project manage across departments
• Willing to roll up sleeves, no task is too big or small
• Thrives under pressure in fast paced env with competing priorities
• Stable internet with at least 10 Mbps; include speed test documentation
• Willing to attend occasional in person meetings in Metro Manila

🎁 Benefits

• Permanently Remote
• Pay wired directly to your bank account
• $50 monthly Medical Stipend
• 13th Month Pay
• Flexible PTO
• Time off on major PH and US holidays
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni