Order Management Associate

📋 Description

• Own the full order lifecycle from buyer/seller preferences to on-time delivery.
• Centralize buyer/seller communication; provide proactive order status updates.
• Coordinate shipments with sellers, 3PLs, and buyers; evaluate quotes.
• Resolve customer issues quickly; ensure a positive experience and minimize revenue impact.
• Maintain timely order updates and document trails (BOLs, POs).
• Analyze processes and propose improvements to order processing.
• Learn fast and support Sales, Ops, and Accounting as needed.

🎯 Requirements

• 3+ years in wholesale ops, customer success, logistics, or related.
• Experience in fast-paced startup or retail environments.
• Adept at solving complex problems and implementing change.
• Highly organized and motivated to work quickly and efficiently.
• Proficient in Excel and Google Sheets.
• Make it happen mindset; no task too big or small.
• Strong attention to detail and accuracy in execution.
• Strong verbal and written communication skills.
• Fast learner; able to pick up new skills across multiple areas.

🎁 Benefits

• Medical, Vision, and Dental coverage; some plans covered at 100%.
• Competitive compensation and equity.
• 401K.
• Unlimited PTO.