Process customer replacement requests and track in the system.
Guide support on return procedures, shipping, and refunds.
Work on returns cases.
Create Sales Orders for additional hardware; support quote-to-cash in Salesforce/Zuora.
Create shipping labels and manage account reconciliations.
Guide stakeholders on returning equipment.

🎯 Requirements

Technical acumen with understanding of customer delivery process
Strong stakeholder communications
Analytical skills with numbers
Proficient with deadlines and time-sensitive work
Proficient in Microsoft Excel and Word
Knowledge/experience with CRM systems, preferably Salesforce

🎁 Benefits

Creating a diverse and inclusive workplace is Motive's core value.
Equal opportunity employer; welcomes diverse backgrounds.

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