OPSWAT

, a global leader in IT, OT

, and ICS

critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

OPSWAT is seeking a talented, experienced and innovative Solution Architect who has worked with multiple CRMs in the past (Salesforce, HubSpot, NetSuite, SugarCRM, Dynamics365, etc.) to design, implement and improve our current application tech stack. As the CRM/GTM Systems Architect, you'll be the key leader designing and managing our entire Go-to-Market technology stack and will work closely with Product Operations, Revenue Operations, Sales

Operations,

Marketing Operations, CX Operations.

Your goal is to help make applications better integrated, streamline and reduce the number ofredundant SaaS solutions, and recommend an in-house development wheresensible.

What You Will be Doing

Collaborate with Marketing, Pre Sales, Sales, Product, Finance and CX on the design of our quote to cash process (DealHub/Sugar Serve) interfacing with our NetSuite for billings.
Own the vision and roadmap for CPQ(DealHub)to reduce time spent per quote and increase sales satisfaction withquoting. Collaborate with Product Operations on the setup of new SKU / Pricing for product launch processes.
Own the integration design between CRM system and ourin-house builtCustomer Portal(My OPSWAT),mainly forCX modules (cases, professional services, academy)
Own the solution design& project implementation planningof data flow between SugarCRM,DealHub, and all GTM systems, including but not limited to:ZoomInfo, SalesLoft, Cognism,HubSpot,LinkSquares,
JIRA
,CaptivateIQ, NetSuite, and
ourDataMaster(
Fabric Lakehouse).
Collaborate with our Digital Transformation team to propose, design and implement more AI featuresfor GTM systems (AI Chatbot, AI Summary Panel, AI Customer/Prospect Ranking, Case Solution recommendation, etc.)
Collaborate with our Enterprise Data team to design data pipelines to both feed Data Master and receive supplementary data from it.
OwnCRM systemsandboxesand make sure they are refreshed on a regular basis
Design CRM access controlfollowing principle of least privilege (PoLP).
Work with our Cybersecurity & Compliance team to answer audit questions, customer security questionnaires,security review, data retention & backup policy.
Perform system monitoring, troubleshooting, and performance optimization to ensure stability and UX performance.
Ensure properdocumentation,architectural diagrams are updated on Confluence.
Research, recommend &participatein new solution evaluation & vendor engagementto make sure new toolscan be used globally, do not overlap with an existing tool, and can integrate with the rest of our systems.

What We Need from You

Technical Expertise

8+ years of experience as a
Solution Architect
,
Systems Architect
, or
GTM/
RevOps
Systems Lead
supporting enterprise-grade quote-to-cash environments.
Hands-on experience designing and integrating
multiple CRM platforms
(e.g., Salesforce, HubSpot, NetSuite, SugarCRM, Dynamics 365).
Strong
proficiency
with
CPQ systems
—ideally
DealHub
—including workflow design, quoting configuration, approval routing, and SKU/pricing architecture.
Demonstrated ability to
integrate
and manage complex integrations across GTM systems, including:
Marketing automation (HubSpot or similar)
Sales engagement platforms (SalesLoft, Outreach, Cognism)
Data enrichment tools (ZoomInfo,
Clearbit
)
Contract/CLM tools (
LinkSquares
)
Finance / ERP systems (
NetSuite
)
Ticketing & product systems (JIRA)
Experience architecting
data flows
, APIs, ETL/ELT pipelines, and system interoperability using iPaaS, middleware, or custom development.

Architecture & Process Leadership

Deep understanding of
quote-to-cash
, subscription lifecycle management, order management, and billing workflows.
Proven ability to evaluate SaaS tools, reduce redundancy, and drive consolidation toward a more rationalized tech stack.
Experience owning system roadmaps, architectural diagrams, and strategic planning for GTM technology.
Strong capability in
access control design
, security best practices, and implementing
principle
of least privilege (
PoLP
)
.
Familiarity with
data lakes /
lakehouses
(e.g., Fabric,
Databricks
,
BigQuery
)
Ability to work with Digital Transformation teams to design and implement
AI-powered GTM features
(chatbot, summarization, ranking models, recommendations).
Experience with
system monitoring
, troubleshooting, performance optimization, and sandbox management.

Cross-Functional Collaboration

Excellent communication and
stakeholder-management
skills across Marketing, Sales, Product,
RevOps
, Finance, CX, and Compliance.
Experience supporting audits, security questionnaires, and collaborating with Cybersecurity/Compliance teams.
Strong documentation habits—
maintaining
system diagrams, integration maps, and SOPs in Confluence or similar tools.

It Would Be Nice If You Had

Prior experience with
SugarCRM +
DealHub
+ NetSuite
specifically.
Hands-on skills with
Azure ecosystem
, particularly
Microsoft Fabric
.
Experience introducing
AI/ML solutions
into GTM motion (e.g., customer scoring, forecasting models).
Knowledge of
iPaaS tools
like
Workato
, Boomi,
Celigo
, or MuleSoft.
Background implementing
RevOps
or GTM analytics
, attribution modeling, or data governance practices.
Experience in
cybersecurity
,
SaaS
, or other high-compliance industries.
Ability to build light internal tools or microservices (Python, Node.js, serverless functions).
Certifications such as:
- Salesforce Architect / Admin / Developer
- NetSuite Administrator or
  SuiteFoundation
- DealHub
  Specialist
- AWS/Azure Architect
- IT Service Management
  (ITSM)
Experience running RFPs, vendor evaluations, and global tool rollouts.
Prior leadership experience mentoring Systems or
RevOps
engineers.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

CRM System Architect

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