Specialist, Title Verification (R13668)

Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $19.7 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

JOB SUMARY

As the Title Verification Specialist, you will be focusing on the administrative aspects of validating documents provided by a customer to ultimately approve loans. Must have excellent analytical and problem-solving skills, ability to resolve customer issues, attention to detail, and be able to multi-task as other responsibilities are assigned. This position must consistently provide high levels of customer satisfaction in an effort to provide brand value and achieve profitable growth.

RESPONSIBILITIES

• Review and decision vehicle documentation for approval of secured personal loans

• Checks for accuracy in the customer provided documentation and ensures that all information meets Oportun’s standards

• Reports to management on the status of any missing or problem

• Maintain current knowledge of all applicable lending regulations and Oportun Policies

• Ensure all necessary information and documentation is obtained for all SPL applications submitted for review

• Effective communicates and collaborates with business partners to ensure application is escalated/routed accurately

REQUIREMENTS

• Requires general knowledge of captive automobile finance sufficient to handle complex problems related to the work

• Good oral/written communication Strong interpersonal and conflict resolution skills. Good problem-solving skills.

• Bi-lingual (Preferred).

EXPERIENCE

• Auto Finance Experience - 3+ years of experience

• Tag & Title Work Experience - 1+ years of experience

• Customer Service - 3+ years of experience

The US base hourly range for this full-time position is $21.00 - $22.00

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects a national minimum and maximum range for new hire salaries for this position. Within this range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range that meets your criteria during the hiring process.

Please note that the compensation range listed in this posting reflects only the base salary for this position and does not include other compensation elements or benefits.

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