Related skills
crm customer support data entry zendesk microsoft office📋 Description
- Respond to law firm inquiries via tickets and calls
- Identify, escalate, and resolve complex client/internal issues
- Coordinate tasks: timekeepers, data entry, inbox management
- Guide law firm contacts through website navigation and submission processes
- Prioritize workload per Quovant methodology and dept policies
- Use Zendesk or other CRM software for daily support
🎯 Requirements
- Minimum of 2 years in customer or operational support
- Strong verbal and written communication — client-ready
- Prioritize tasks and adapt in a fast-paced environment
- Strong problem-solving and analytical thinking
- Team player with commitment to shared success
- Strong working knowledge of Microsoft Office
🎁 Benefits
- 100% remote, anywhere in US
- Global, diverse, inclusive culture
- Learning opportunities and career development
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