Related skills
customer support salesforce email deliverability dashboards helpdesk📋 Description
- Monitor and triage email delivery issues via Salesforce.
- Use SendGrid tools to identify blocked emails and unblock when appropriate.
- Update Salesforce cases with resolution notes and actions.
- Communicate clearly with support engineers and customers via case comments.
- Track recurring patterns and flag systemic issues for leadership.
- Meet SLA targets for case response and resolution.
🎯 Requirements
- 1+ year in customer service, email administration, IT helpdesk, or tech support.
- Comfortable navigating web-based dashboards/tools.
- Strong attention to detail with consistent processes.
- Clear, professional written communication.
- Reliable internet and able to work US business hours.
🎁 Benefits
- Remote work option.
- Equal Opportunity Employer / Affirmative Action.
- Diversity, equity, and inclusion commitment.
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