Operations Supervisor

📋 Description

• Lead daily operations and manage administrative tasks for assigned teams.
• Act as a liaison between frontline teams and cross-functional departments.
• Provide hands-on support during peak times and resolve complex customer issues.
• Monitor, track, and report on KPIs and service metrics.
• Balance operational excellence, productivity targets, and team engagement.
• Model and promote exceptional customer service standards.

🎯 Requirements

• An Associate's Degree, or two years of leadership experience (contact center preferred), or 1 year in a lead role.
• Fluent in English and Spanish.
• Thrives in high-volume, fast-paced work settings with consistent results.
• Strong independent decision-making skills.
• Demonstrates clear, concise, engaging communication.
• Committed to a diverse, inclusive, and collaborative work environment.

🎁 Benefits

• Medical, dental, and vision insurance.
• Mental health and wellbeing support tools.
• Equity packages and 401(k) with up to 4% match.
• Generous parental leave and PTO.
• Lunch stipends and employee events.